1st Line IT Support Technician Remote

About this role

1st Line Support Analyst

The IT Service Desk is made up of a team of engineers covering all support tiers and abilities,


  • Reporting to the Service Manager
  • Acting as the first point of contact with customers, maintaining ownership of the original fault, and acting as the main point of contact
  • Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary
  • Responsible for the provision of IT services across the UK
  • Troubleshooting, diagnosing, and resolving problems
  • Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
  • Building and developing customer relationships


  • Good knowledge of Microsoft Windows 7 – 10 and Mac OS
  • Basic knowledge of user administration (Active Directory, AzureAD, Exchange, Office365)
  • Good knowledge of Microsoft Office suite
  • Good understanding of workstation builds and configuration
  • Hardware troubleshooting

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.

To apply for this role, please click the link above or email us directly at info@aspirerecruitment.com – please include the job title, your contact details and CV in the email.

Alternatively, you can call us on 0208 298 9977.

Thank you for your interest in this role.

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