Support Engineer

About this role

A fantastic opportunity has become available for an experienced 1st line Support Engineer to work within the technical Support Team in a fast-paced managed service environment.

Must have 2+ years’ experience working in a customer facing service desk environment. The main accountabilities of the role will be to support our customers end users and infrastructure, ensure excellent customer service and an efficient ticket lifecycle.

Key Responsibility

  • Resolution of incidents, and great customer satisfaction
  • Analysing, troubleshooting, and resolving operating system, system hardware, application, storage, virtualization and networking issues
  • Performing data backup and restore requests
  • Performing software and hardware upgrades
  • Providing status reporting and improvement recommendations
  • Adhering to change control policies and procedures
  • Consulting with vendors, suppliers and professional services.
  • Coordinating hardware maintenance and repairs with vendors
  • The successful candidate will be enthusiastic about technology and possess an understanding and experience of desktop and infrastructure technologies.
  • Provide onsite support to a selection of our clients

 

Skills & Experience:

  • Must have 2+ years’ experience working in a customer-facing service desk support role, ideally an MSP
  • Working knowledge of Microsoft technology at administrator level, including Windows Server, Azure, and Microsoft 365
  • Microsoft server product knowledge.
  • Be able to create and maintain operational support documentation

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.

To apply for this role, please click the link above or email us directly at info@aspirerecruitment.com – please include the job title, your contact details and CV in the email.

Alternatively, you can call us on 0208 298 9977.

Thank you for your interest in this role.

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