1st Line Support Engineer

About this role

The Company:

Due to internal promotions, this Managed Service Provider with a strong client base is seeking a 1st Line Support Engineer

The Department:

IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st line apprentice engineers through to 3rd line engineers.

The Role:

  • Reporting to the Service Delivery Manager
  • Single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact
  • Correctly logging incidents, problems, and service requests, categorising and prioritising them in line with team procedures
  • Conducting full and thorough diagnostics with end users to enable the first point of contact incident resolution
  • Provide timely updates, ensuring the fault is assigned to the correct level of priority and attention
  • Demonstrate the ability to troubleshoot and resolve support issues within the agreed SLA
  • Diagnosing and resolving incidents to the customer’s satisfaction

Key Skills:

  • A strong desire and focus on continuous improvements and personal development
  • Ability to provide first-class customer service skills at all times
  • A professional, courteous, and friendly manner
  • Good knowledge of Microsoft Windows 7 – 10 and Mac OS/ Microsoft Office suite
  • Basic knowledge of user administration (Active Directory, Azure Ad, Exchange, Office365)
  • Good understanding of workstation builds and configuration/hardware troubleshooting

5 days per week  – Shift basis is as follows: 07:00 am until 3:45 pm – 08:45 am until 5:30 pm – 09:15 am until 6:00 pm

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.

To apply for this role, please click the link above or email us directly at info@aspirerecruitment.com – please include the job title, your contact details and CV in the email.

Alternatively, you can call us on 0208 298 9977.

Thank you for your interest in this role.

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