Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer.

The Role:

• Reporting to the Service Delivery Manager
• Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations.
• Single point of contact with the customer
• Maintaining ownership of the original fault
• Providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
• Demonstrating the ability to troubleshoot and resolve complex issues
• Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
• New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works.

Skills:

• Natural aptitude for troubleshooting and problem solving
• Excellent knowledge of Microsoft Windows Server
• Good knowledge of Hyper-V and VMware ESX
• Strong knowledge/experience of troubleshooting networking protocols and technologies
• Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
• Experience in managing Cisco switches and routers.
• Strong time management and self-motivation skills

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.