Trainee (IT Helpdesk)

Job Location

Dartford, UK

Type of Job

Permanent

Salary

£14,000 - £16,000

About the job

An established, successful and growing business that operates within the technology industry is seeking to recruit an apprentice to work primarily on their expanding Service Helpdesk area.

Responsibilities:

• Maintain customer communications in a professional and friendly manner

• Provide first line communication for customers using company’s service management software Logging, responding, tracking and resolving reported problems and changes

• Ensure customers are regularly updated, issues are resolved as effectively as possible through use of the engineering resource

• Supporting management team with administrative tasks

You:

• General understanding of communication technologies

• Ability to provide first class customer service

• Logical approach to problem solving

• Desire to develop a career within the communication/ technology industry

• Passion for learning new skills and a positive attitude

• Minimum Maths & English (C) and above

• Good literacy and numeracy skills

• Excellent communications skills

• Structured training given which is affiliated to well-known Institute

• 25 days holiday

We will endeavour to reply to all applications. However if you have not heard back from us within 5 days your application has been unsuccessful for this role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.

£14,000 - £16,000

Address

Dartford, UK